Privacy Policy

At Velora, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by our payment providers)

Device Information

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website and shopping experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.
Send promotional emails or marketing communications (only where permitted by law).

Payment Security

Velora does not store your complete payment information.

All payments are securely processed through trusted third-party payment providers using industry-standard encryption technologies.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Personalize your shopping experience.
Support advertising and remarketing campaigns.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing and advertising platforms
Customer support providers

These partners may only use your information to provide services on our behalf.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal, accounting, or tax requirements.
Resolve disputes and enforce our policies.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Withdraw consent for marketing communications.
Request a copy of your personal data where applicable.

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services.

Velora is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.