Shipping policy

Shipping Policy

At Velora, we work hard to ensure your travel essentials arrive safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Origin

To provide the best product availability and delivery experience, orders may be shipped from one of our trusted fulfillment centers located in:

China
United States

The shipping origin depends on product availability and your delivery destination.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected.

Destination	Estimated Delivery
United States	7–12 Business Days
United Kingdom	6–10 Business Days
Canada	8–15 Business Days
Australia	7–9 Business Days
Most International Destinations	7–20 Business Days

Please note that delivery times are estimates and may vary due to customs processing, local courier operations, or seasonal demand.

Shipping Guarantee

We stand behind every order.

If your package experiences an excessive shipping delay, you may be eligible for a refund.

Generally:

Orders delayed beyond 30 days for most destinations may qualify.
During peak seasons (such as Black Friday, Cyber Monday, Christmas, and other holidays), shipping may take up to 40 days.
Some regions with limited courier coverage may require longer delivery times.

Refund eligibility does not apply if delays are caused by:

Incorrect or incomplete shipping addresses.
Unclaimed packages.
Failed delivery attempts.
Customs inspections or import clearance.
Severe weather, natural disasters, strikes, pandemics, war, or other events beyond our control.

Shipping Methods

Velora partners with trusted international shipping carriers to ensure reliable worldwide delivery.

Depending on your destination, your order may be delivered through regional postal services or premium courier partners.

Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery destination
Product weight and dimensions
Selected shipping method

Any applicable shipping fees will be displayed before your order is finalized.

Track Your Order

Once your order has been dispatched, you'll receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active after shipment.

Important Information

Delivery estimates begin once your order has been shipped—not when the order is placed.
Multiple items in the same order may arrive in separate packages depending on warehouse availability.
Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer.