At Velora, we are committed to providing high-quality travel essentials and a smooth shopping experience. If you experience an issue with your order, we're here to help.

How to Request a Refund or Replacement

To help us process your request quickly, please provide:

• Clear photos or videos showing the issue with the product.
• A brief description of the problem.
• Your order number or confirmation email.
• (If requested) The return tracking number if you are returning the item.

Our support team reviews all requests within 24–48 business hours.

Eligible Refund & Replacement Cases

1. Damaged Items

If your order arrives damaged during shipping, you are eligible for either:

• A full refund, or
• A free replacement.

Please contact us within 100 days of receiving your order.

2. Incorrect or Missing Items

If you receive:

• The wrong product
• The wrong size or color
• An item with missing parts

Velora will gladly send the correct item or issue a full refund at no additional cost.

In most cases, you will not be required to return the incorrect item.

3. Out-of-Stock Products

If an item becomes unavailable after your purchase, we will notify you immediately and offer either:

• A full refund, or
• A replacement product (if available).

4. Orders That Cannot Be Shipped

If we are unable to ship your order due to carrier restrictions or other shipping limitations, we will issue a full refund.

5. Delayed Deliveries

If your package experiences significant shipping delays, you may qualify for a refund.

Typical delivery expectations:

• 30+ days for most destinations.
• 40+ days during peak holiday seasons (such as Black Friday or Christmas).
• Delivery estimates may vary due to customs, weather, or other unforeseen events.

Please note that delays caused by incorrect addresses, unclaimed packages, or failed delivery attempts are not eligible for refunds.

6. Order Cancellations

Orders may be cancelled for a full refund before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled.

Personalized or custom-made items cannot be cancelled after production has begun.

7. Lost Packages

If your package is confirmed lost during transit by the shipping carrier, Velora will provide either:

• A replacement shipment, or
• A full refund.

8. Warranty

All Velora products are covered by a 100-day warranty from the date your order is delivered.

Requests submitted after this period may no longer qualify for a refund or replacement.

Non-Refundable Situations

Refunds or replacements cannot be provided under the following circumstances:

• The tracking status confirms the package was successfully delivered.
• The package was left unclaimed or refused by the recipient.
• An incorrect or incomplete shipping address was provided during checkout.
• Delivery failed because the recipient could not be contacted.
• Customs delays, import inspections, or local government restrictions.
• Force majeure events including natural disasters, severe weather, pandemics, war, strikes, or other events beyond our control.

Returns

In most situations, returns are not required, as international return shipping can be expensive and time-consuming.

If a return is approved by our support team:

• The item must be returned within 10 days of approval.
• The product must remain unused and in resalable condition.
• Return shipping costs are the customer's responsibility unless the return is due to our error.
• Tracking information must be provided once the item has been shipped.

Need Assistance?

If you have any questions regarding your order or refund request, our customer support team is always happy to help.

Email:velorastoreofficialco@gmail.com

We appreciate your trust in Velora and are committed to making every journey worry-free.